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Privacy Policy
Effective Date: 03/01/2025
Last Updated: 06/17/2025

1. Introduction
Welcome to Serenity Wellness & Weight Loss, LLC. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and in compliance with national regulations. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data across our website and services.

By accessing or using our website at https://serenitywellnessclinic.com, you agree to the terms outlined in this policy.

2. Contact Information

3. Information We Collect

  • Personal Information: Name, email, phone number, address, form submissions, appointment details, comments.

  • Non-Personal Information: Browser type, IP address, device data, referring URLs.

  • User-Generated Content: Comments, media uploads, or form messages.

  • Medical Data: Basic info shared during appointment requests or consultations (stored securely and only accessible to authorized staff).

4. How We Use Your Information
Your information may be used for the following purposes:

  • Verifying your identity during use of our services

  • Processing appointments, customer service, and follow-up

  • Sending appointment confirmations, reminders, and updates

  • Marketing communications (email or SMS, if opted-in)

  • Providing relevant service promotions or updates

  • Improving website experience and service offerings

Note: Promotional SMS messages are limited to no more than one per month unless otherwise consented to. Messaging complies with A2P 10DLC regulations.

5. Messaging Consent & Opt-Out
By submitting a lead form, contact form, or booking request, you consent to receive notifications from us. To opt out at any time, reply with STOP or UNSUBSCRIBE to any SMS message.

No mobile information will ever be shared with third parties or affiliates for marketing purposes.

6. Cookies & Tracking Technologies
We use cookies to:

  • Store preferences

  • Improve website functionality

  • Analyze anonymous visitor behavior (Google Analytics)

You may disable cookies through your browser settings.

7. Embedded Content & Third Parties
Our website may contain embedded content (e.g., YouTube, Instagram, Facebook). These third-party websites may collect data as if you visited their sites directly.

  • Facebook & Instagram: Embedded feeds follow their own privacy policies.

  • YouTube: Embedded videos only track your data once you engage with them.

We are not responsible for the privacy practices of third-party websites.

8. Who Has Access to Your Data

  • Our administrative and medical team

  • No unauthorized users have access to your personal information

  • Data is not sold or shared with outside marketers

If you are not a registered patient, we do not retain identifiable data about you.

9. Data Retention

  • Form submissions: Retained until request for deletion

  • Comments: Retained indefinitely for moderation

  • Patient profiles: Stored securely and can be updated or deleted by request

  • Users may request an export or deletion of their personal data, except data required for legal, administrative, or security purposes

10. Security Measures
Our website is secured with SSL/HTTPS and complies with HIPAA protocols.
All personal information is encrypted in transit. We also use spam detection software to protect user-submitted content. SMS communications comply with A2P 10DLC for secure messaging.

11. Legal Disclosures
We may disclose personal data:

  • In response to legal requests (e.g., subpoenas, court orders)

  • To comply with legal obligations

  • To prevent fraud or harm to our clinic, clients, or public

All disclosures will comply with U.S. law.

12. Your Rights

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent to communications at any time

  • Lodge a complaint with a regulatory authority if you believe your data rights are being violated

To exercise any of these rights, contact us at team@serenitywellnessclinic.com.

13. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on our website and effective immediately upon publication.

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